Privacy Policy
Effective date: 2026-06-04 · ZONE Solutions (“ZONE”, “we”, “us”) · zonekwt.com
This Privacy Policy describes how we collect, use, disclose, and protect information when you use our websites, mobile applications (including customer, merchant, driver, and related ZONE apps), and delivery platform services (collectively, the “Services”).
1. Who we are
ZONE provides ordering, merchant operations, delivery coordination, wallet/top-up flows where enabled, and related tools. Our public website is zonekwt.com.
2. Information we collect
2.1 Account and profile data
- Name, email address, phone number, country code
- Business or store details where applicable (merchant accounts)
- Profile images or documents you upload (for example verification or listings)
- Authentication signals needed to operate your account securely
2.2 Location information
Depending on your role and app permissions, we may collect precise or approximate location to operate delivery features— for example assigning zones, navigating pickups and drop-offs, or showing maps. You can manage location permissions in your device settings.
2.3 Orders, logistics, and transactions
- Order contents, pickup/delivery addresses, status updates, timestamps
- Pricing, refunds, payouts, and wallet activity where offered
- Communications necessary to fulfil orders (including notifications)
2.4 Technical and diagnostic data
- Device type, OS version, app version, language settings
- IP address and basic network signals
- Crash logs or diagnostics used to fix bugs and improve reliability
3. How we use information
- Create and maintain accounts; authenticate users
- Operate marketplace and delivery workflows end-to-end
- Process payments and payouts through licensed payment partners where enabled
- Send transactional notifications (SMS, push, email) related to orders and security
- Detect fraud, abuse, and illegal activity; enforce our terms
- Improve performance, reliability, and customer support
- Meet legal and regulatory obligations
4. Legal bases (where applicable)
We process personal data where necessary to provide the Services, based on your consent (for example certain device permissions), our legitimate interests (for example fraud prevention and service improvement), or legal obligation.
5. Sharing of information
We do not sell your personal information. We may share data:
- Between users of the Services as needed to complete an order (for example sharing delivery address with an assigned driver)
- With service providers under contracts (hosting, analytics, messaging, maps, payments), only for purposes we instruct
- For legal reasons if required by law, court order, or to protect rights, safety, and security
- With your direction when you ask us to share or connect a third-party service
6. Retention
We keep information only as long as needed to provide the Services, resolve disputes, comply with law, and enforce agreements. Retention periods may vary by record type (for example accounting or tax-related data).
7. Security
We use administrative, technical, and organizational measures designed to protect personal data. No method of transmission over the Internet is 100% secure; we work to reduce risk appropriately.
8. Your choices and rights
- Access or update certain information in-app or by contacting support
- Withdraw marketing communications where applicable (transactional messages may still be sent)
- Request account deletion subject to legal retention needs; deletion flows may be provided in-app or via support
- Depending on your region, you may have additional privacy rights—we will respond as required by law
9. Children
The Services are not directed to children under the age where they may not lawfully provide personal data. If you believe we collected a child’s data, contact us and we will take appropriate steps.
10. International transfers
Your data may be processed in Kuwait and in other countries where we or our providers operate. Where required, we implement appropriate safeguards for cross-border transfers.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and adjust the effective date above. Continued use of the Services after changes means you accept the updated policy, except where stricter consent rules apply.
12. Contact
Email: support@zonekwt.com
Website: zonekwt.com